You will gain a greater understanding by completing this unit of the value of effective communication and the impact it can have.

You will have the ability to draw on existing skills and strategies for communication while learning new ones along the way. This unit also looks at appropriate behaviour in our everyday lives and why this is relevant.

This unit focuses on your perception of personal confidence and how you feel about your levels. It will help you to define a variety of ways to develop your confidence while recognising the advantages of doing so.

You will explore what is assertive behaviour and understand when to be assertive in different situations.

The unit will help you identify what you want to achieve in your personal life and/or professional life. It is necessary to set goals effectively to be able to achieve your lifetime aims. You will understand how to set SMART goals, manage your time effectively and look at strategies to overcome procrastination.

This unit will help you obtain a deeper understanding of various ways of change and the effect that this can have on yourself and others. The unit also helps you to recognise ways to cope with change in a positive and meaningful way and to recognise available tools to help them do so.